Privacy Policy

Effective Date: 14 August, 2026

1. Introduction and Scope

This Privacy Policy describes how CustomPC Private Limited (A Roger N Reckon Company) (referred to as "we," "us," "our," or "CPC"), the provider of high-performance custom computer builds, standalone components, accessories, and technical perform hardware diagnostics for BTO (build to order) / repair services, collects, uses, stores, and protects your personal information.

This policy applies when you access or use our services via our primary digital domains—including custompc.co.in, custompc.in, custompc.ltd, custompc.online, custompc.space, and rnr.org.in (collectively, the "Platform")—our mobile applications, or when you interact with us via support channels, phone lines, or physical drop-offs.

We are committed to maintaining the highest level of trust in the custom PC and computer hardware industry. That trust begins with protecting your personal and transactional data.

By accessing our Platform, purchasing Products, or booking any Service, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy.

2. Information We Collect: We collect information essential to process orders, build custom systems, manage logistics, perform hardware diagnostics, and improve overall customer experience.

**2.1. Information You Provide directly (Service, Identity, & Logistics Data): When you create an account, request a Custom PC Build quotation, purchase components, or book a service appointment, you voluntarily provide:
Contact Data: Full Name, Primary Email Address, Mobile Phone Number, and Whatsapp Contact Details.
Identity and Profile Data: Username, password, account preferences, and profile information.
Logistics & Delivery Data: Full physical shipping address, billing address, landline/pincode details, and delivery landmark notes necessary for freight shipping and courier verification.
Service & System Specifications: Requested build configuration, component specifications, custom performance requirements, hardware serial numbers (S/N), and reported hardware symptoms.
Transaction Data: Limited payment details provided by authorized third-party payment gateways (e.g., payment ID, transaction status, bank name, masked card digits, or UPI handle). CPC does not store sensitive card PINs or CVVs.
Tax & Business Data: GSTIN (Goods and Services Tax Identification Number) and legal corporate entity name if requesting a B2B tax invoice.
**2.2.. Communications Data (Support, Phone, and Automated Systems): For quality control, verification, training, and customer dispute resolution, we log and maintain records of interactions:
Call Recordings: Telephonic conversations conducted via our official numbers (+91 11 41604343 or +91 7065434343) may be recorded for quality assurance and order verification.
Chat Logs: Support chat history conducted through our website, mobile application, or official messaging tools.
Automated Assistant Interactions (AI & Chatbots): Full transcripts, time stamps, and context data generated during automated chat interactions or diagnostic tools are collected to train internal models and ensure seamless agent handoffs.
**2.3. Technical and Usage Data (Collected Automatically): When you navigate our Platform, we automatically collect device and session telemetry:
Technical Data: IP address, browser type and version, Internet Service Provider (ISP), Operating System, unique device identifiers, and hardware parameters.
Usage Data: Pages viewed, click paths, time spent per page, shopping cart activity, checkout drop-off rates, and referral URLs.
**2.4. Confidentiality of Storage Drives & User Data During Repairs: During hardware assembly, benchmarking, RMA, DeepClean, or component repairs:
Strict Non-Access Policy: Our technicians do not view, copy, parse, transfer, or analyse personal files, documents, photos, or data stored on customer hard drives (HDD/SSD/NVMe), except where explicitly contracted under a separate Data Recovery agreement or required by law enforcement.
System Testing: Technical access is strictly limited to operating system stability checks, driver installation, thermal benchmarking, and hardware diagnostic reporting.

3. How We Use Your Personal Data

We process your data for the following lawful and operational purposes:

Order Fulfillment & Custom Assembly: To process component sales, assemble Custom PC Builds (BTO), run QA stress tests, and dispatch orders via secure freight.
Logistics & Dispatch: To share necessary name and address details with courier partners and field technicians for pickup and delivery.
Serial Number (S/N) Security: To scan, log, and photograph component serial numbers to protect against return fraud and verify warranty claims.
Service Verification & Support: To review call logs and chat transcripts to confirm build specifications, resolve technical queries, and handle warranty claims.
AI Training and Process Automation: To analyse support transcripts and chatbot interactions to refine technical diagnostic routines and train support staff.
Marketing & Promotional Communications: To send updates on new component drops, promotions, or build offers (subject to your explicit opt-in preferences).
Legal Compliance & Fraud Prevention: To generate tax-compliant invoices, comply with Indian financial regulations, enforce our Terms & Conditions, and respond to legal process.

4. Sharing and Disclosure of Information

We will never rent, or trade your personal data to third-party marketers. We share data solely as outlined below:

Logistics and Shipping Partners: We share your Name, Delivery Address, Pincode, and Phone Number with authorized courier and freight providers (e.g., Blue Dart, Delhivery, specialized freight couriers) strictly to execute shipping.
Service Partners (Roger N Reckon): Service packages including DeepClean, Performance Test Pro (PTP), RMA & Repair, and Complete360 are powered by Roger N Reckon (RNR). Necessary job sheet and diagnostic data are shared internally with RNR technical teams to perform these services.
Third-Party Payment Processors (PSPs): Transactions are processed through PCI-DSS compliant payment gateways. Relevant order IDs and amounts are shared to process payment authorization.
Legal and Regulatory Authorities: We may disclose personal data if required under Indian law, court order, statutory audit, or legal process issued by a government authority.

5. Cookies and Tracking Technologies

We utilize cookies, local storage, web beacons, and analytical tags to keep items in your shopping cart, remember login sessions, analyse traffic patterns, and optimize site speed.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact shopping cart functionality and user authentication on the Platform.
Our Platform does not currently respond to browser-initiated "Do Not Track" (DNT) signals.

6. Intellectual Property & Content Protection

All digital assets, website copy, layout designs, graphic assets, product photos, code, and company branding (CustomPC Private Limited, CPC) are the exclusive intellectual property of the Company.

Proprietary service marks—including Roger N Reckon, RNR, DeepClean, Performance Test Pro (PTP), Complete360, and RMA & Repair—are the property of Roger N Reckon, licensed for use across CustomPC Private Limited platforms.

Third-party hardware logos (Intel, AMD, NVIDIA, ASUS, MSI, Gigabyte, etc.) belong to their respective owners and are displayed purely for descriptive retail/compatibility identification.

Unpublished scraping, commercial copying, or unauthorized distribution of Platform content is strictly prohibited and subject to legal action.

7. Your Data Rights

Under applicable data protection guidelines, you have the right to:

Access & Review: Request a summary of personal data held about you by emailing our team.
Correction: Request correction of inaccurate, outdated, or incomplete contact/address details.
Marketing Opt-Out: Unsubscribe from promotional email newsletters at any time by clicking the "Unsubscribe" link at the footer of marketing emails.

To exercise these rights, please contact us at abuse@custompc.in or info@custompc.in. Requests are processed within 7 business days.

8. Account Deletion and Data Retention

You may request the deletion of your user account and personal details by emailing abuse@custompc.in.

Mandatory Retention: Please note that legal regulations (e.g., tax laws, Indian GST requirements, accounting audits) mandate that we retain financial transaction records, tax invoices, and logged component serial numbers for a statutory period (typically up to 8 years).
Non-essential account profile information and marketing preferences will be purged within 7 business days of an approved deletion request.

9. User Generated Content & Reviews

If you post public reviews, system build images, or comments on our Platform or social media pages, that information becomes publicly accessible. CustomPC Private Limited is not responsible for how third parties collect or use publicly posted information.

10. Security Measures

We implement industry-standard physical, electronic, and managerial security controls:

HTTPS / SSL encryption for all web traffic and data transmissions.
PCI-DSS compliant third-party payment processing.
Access-controlled technical facilities to prevent physical data tampering.
Serial number logging to ensure hardware security.

11. Contact Us

For general privacy inquiries, account modifications, or support requests regarding your personal data:

Official Email: info@custompc.in / support@custompc.in
Landline: +91 11 41604343 (Operating Hours: 2:00 PM – 7:00 PM IST)
Mobile / WhatsApp: +91 7065434343 (Operating Hours: 2:00 PM – 7:00 PM IST)
Mailing Address: Shop No. 3, Laxman Palace, Veer Savarkar Block, Shakarpur, Near Nirman Vihar Metro Station, Delhi – 110092, India

12. Grievance Redressal and Escalation Desk

In accordance with Indian Information Technology regulations, if your privacy concern or data query has not been addressed satisfactorily by routine support, you may contact our formal Escalation Desk:

Escalation Email: edesk@custompc.in
Attention: Grievance Officer – CustomPC Private Limited